Photo Enhancement Services Frequently Asked Questions
Q: How do I send my images to QVision?
Send you images on an external hard drive, DVD or via FTP.
Q: Do you offer FTP service
Yes. If you are sending less than 20GB worth of data, you will be able to use our FTP service.
Q: Do you offer a free trial?
Yes. We offer 10 images for Essential Editing service. Free!
Q: What is your turnaround time?
Our turnaround time for Post Processing is 10 working days.
Our turnaround time for Photo Retouching will vary depending on the number of images you submit and the amount of retouching needed. Generally a 20 image order in Expert Retouching will have a turnaround time in 3 working days from reception of your images to completion of order.
Q: Do you offer rush service?
Yes. It costs an additional 50% if you require you images within 5 working days.
Q: How do I get my images?
You will be able to download your completed files directly from our FTP site. For those clients not using our photo retouching services, We provide .xmp files and you can quickly generate the edited JPGs on your own computer.
Alternatively, if you prefer, a DVD containing the images can be posted directly to you. We charge £2.99 per disk plus postage costs.
Q: Is there a money back guarantee?
Yes! We will try our best, but if we are unable to meet your standards, we will happily re-edit any images you would like at no charge. If for some reason we still can’t nail it, we will happily refund all of your money back to you.
Q: Can I submit a specific request on an individual order?
Of course! All of our work for you is completely customized. If you need to have us handle any of your orders differently than normal we are always happy to accommodate.
Q: What is your minimum order?
There is a £25 minimum order for post processing services. However, you are always welcome to combine images from multiple shoots to help meet that minimum.
Q: What colour space do you use when convert RAW images to JPG images?
Our default colour space is sRGB. If you prefer to use other colour space please indicate when you place your order.
Q: Do you work with clients outside of the UK?
Yes! We work with clients all over the world.
If your question is not answered here, please contact us and we will be happy to assist you!